Our contact details
Name: Ross MacDonald & Jimmy Hughes
16-18 Weir Street
39 Randolph Rd
Phone Number: 07982 719 714
The type of personal information we collect
We currently collect personal identifiers, contacts and characteristics (for example, name and contact details) and online identifiers (e.g. IP addresses and cookies)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you to provide tree surgery quotes and services. We also receive personal information indirectly, through our website analytics. We use this to understand visitor interaction with our website.
Ww do not share this information
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information is Your Consent. You are able to remove your consent at any time. You can do this by contacting us.
How we store your personal information
Your information is securely stored in our email platform and on our accounting software, Xero. We keep your information on our email platform for up to 5 years. We will then dispose your information by deleting it from our system. Information in our accounting system will remain.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at firstname.lastname@example.org or if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at email@example.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk.